Policies

Welcome
to FeliceBiscotti where you will find
traditional, and unexpected European Biscotti.
I use quality ingredients, some even imported from Italy and where possible use fair trade products.

- I accept PayPal and credit cards and direct payment from your account (called eCheck).

Everything is Freshly Made to Order

We ship not later than FIVE days after payment is made. Shipping
charges also include careful packaging.

-If you
pay through Paypal, Items are shipped to your address stated on your
PAYPAL account. Kindly let me know if you would like your order to be
sent to a different address. I am not responsible for items not received
due to incorrect address. There is no refund for items sent to a wrong
address.

-Items over $50 will be insured at no
extra cost to the buyer.

-I ship everything
through Paypal, or USPS that way you will have a tracking
number.

We take
every precaution possible to insure that your biscotti arrive unscathed
and in a timely fashion. Very rarely does a package not arrive at its
destination, however, delivery confirmation and Insurance are better
assurance for me and you that the package will arrive as stated in my
shop policies.

REFUNDS: I will refund your
money or replace the item/s if an item arrives spoiled or broken,
however, I must know in 3 days or less after delivery, and the product
must be shipped back at the customers expense within seven days; Please
take photographs of the box and contents as soon as it arrives and send
them to me when your product has arrived in such a fashion. I will not
refund after three days.
( sometimes it may be the responsibility of USPS for how the box was handled- I will contact USPS
if this happens with your tracking number, photographs and contact info.
to try to get to the bottom of the problem and hopefully get you a
refund)

If a package is lost with tracking
info. and Insurance, the USPS will be responsible; I will facilitate any
way I can to help rectify the problem with you. Once I ship with
Delivery confirmation and Insurance, I have fulfilled my obligation for
arrival time. If the package arrives late or does not arrive at all,
please contact me so that I can help you through the process with
USPS.