Crafters Town

Faq

Frequently Asked Questions
General

How do I get started on CraftersTown?

The first step is becoming a member of the town. Just click the join link above the CraftersTown Logo. You need a valid email address, a unique username and a password. Usernames can only be numbers and letters; no symbols or spaces are allowed. You can use both upper and lowercase letters; but usernames are not case-sensitive. If you want to be a seller you will choose the membership type you’d prefer; basic or premium (premium plans are paid for on either a monthly or yearly basis). If you are a seller you’ll need to have an active PayPall account to complete the registration process. CraftersTown is an e-commerce site, all buyers and sellers must be over the age of 18 (or have parental permission and supervision). You also need to familiarize yourself with our rules in the Terms of Use. If you are having difficulty registering, you can contact CrafersTown Support Team by email at support@crafterstown.com. We’re here to support you.

What is a collection?

Collections are groupings of items arranged according to some theme. CraftersTown reserves this feature for members who have opted to have a premium membership.

Who can create collections?

CraftersTown reserves the feature of creating collections for members who have opted to have a premium membership.

How do I create a collection?

You must be logged in as a premium member to use this feature. Each item on the site is given a unique number. To add items to your collections you’ll need to know the items number. We suggest opening up two browser simultaneously. Use one to browse through peoples shops and find items that fit in your collection. Have the other open to the new collection page so you can easily input the item numbers where required.

Selling
What Can I sell?

CrafterTown.com is a platform for selling all kinds of handcrafted items, fine arts, vintage items, and supplies for creating unique handcrafted items.

How does the billing cycle work for premium accounts?

Billing cycles are set to automatically renew on the anniversary date of your sign-up. You will be required to verify your account type when you make your payment through PayPal. You’re PayPal account will be charged the next required installment automatically on the anniversary of your sign up. Refunds are not given if you change your mind.

What if I want to cancel my yearly membership?

If during the current cycle you decide to cancel your premium account (you are welcome to do so) the change will take effect at the end of your current cycle. However, something to keep in mind, CraftersTown will not refund or prorate your money on the portion of the yearly cycle you will not be using. You will still have access to your account and all the benefits of your premium membership until your anniversary date rolls back around.

What if I want to cancel my monthly membership?

If during the current cycle you decide to cancel your premium account (you are welcome to do so) the change will take effect at the end of your current cycle. However, something to keep in mind, CraftersTown will not refund or prorate your money on the portion of the monthly cycle you will not be using. You will still have access to your account and all the benefits of your premium membership until your monthly cycle ends.

For more answers to your questions, please view our knowledgebase.

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